CareAR 24.01.001

CareAR, a subsidiary of Xerox, offers an innovative augmented reality support platform designed to enhance customer service, field operations, and IT support processes. By leveraging self-solve resources and remote AR guidance, the platform aims to lower costs associated with dispatches, expedite issue resolution, and prioritize safety. This advanced tool equips your customers, employees, and field staff with cutting-edge capabilities to swiftly address challenges and minimize operational downtimes.

CareAR provides a suite of sophisticated augmented reality features including immersive visual self-solve content, live video collaboration, and seamless integration of multimedia assets into established systems. These functionalities are seamlessly integrated within end-to-end service management workflows, delivering comprehensive value to support teams.

• Multiparty: CareAR’s multiparty feature allows users to engage multiple collaborators in live high-definition remote sessions for real-time issue resolution.
• Annotation Tools: Users benefit from an extensive arsenal of AR tools enabling annotation of live video feeds and shared images to provide detailed visual guidance for prompt issue resolution.
• Session Recording: Hosts can opt to record sessions capturing video, audio, and AR annotations for later playback—a beneficial feature for training purposes, compliance audits, knowledge base enrichment, and more.
• Groups: Enterprises can streamline support operations by grouping team members based on various criteria such as job function, location, language proficiency, or skill set. This organizational structure facilitates efficient management and performance evaluation.
• Rich Analytics and Dashboards: CareAR provides thorough analytics and detailed dashboards offering administrators and managers insights into issue resolution efficiency and team performance metrics through its dedicated admin portal.
• KPI Builder: Tailor Key Performance Indicators to align with your organization's objectives using CareAR's custom KPI builder. This tool allows for collecting structured feedback promptly for ongoing improvement.
• True ROI: Leveraging data insights from CareAR enables organizations to quantify improvements in performance metrics such as dispatch deflection rate, issue resolution time reduction, on-site visit reduction, and first-time fix rates—ultimately reflecting a tangible return on investment.